CONSUMER RIGHTS – CALL – CANCELLATION AND PRODUCT RETURN CONDITIONS
1.If you place an order in electronic form through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract which are provided to you.
2.Buyers are subject to the provisions of the Law on the Protection of Consumers No 6502 and Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other legislation in force with regard to the sale and delivery of the products they purchase.
3.Cargo charges for product shipment will be paid by the buyers.
4.Each purchased product shall be delivered to the person and / or organization shown at the end of the 30-day legal period. If the product is not delivered within this time, Buyers may terminate the contract.
5.The purchased product must be complete and in accordance with the specifications specified in the order, and if available, documentation such as warranty document and user manual.
6.If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning this. The total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT VALUE IS NOT PAID:
7.If the buyer can not pay for the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ends.
SHOPPING THROUGH THE USE OF CREDIT CARD WITH UNCERTAIN OWNER:
8.If it is determined that the credit card paid by the buyer has been used unauthorized by the unauthorized person after the delivery of the product and the item sold is not paid to the seller by the relevant bank or financial institution, the buyer shall notify the seller of the contract product within 3 days He has to return it to the seller.
IF THE PRODUCT CAN NOT BE DELIVERED ON TIME BECAUSE OF UNEXPECTED CONDITIONS:
9.If there is a force majeure that the seller can not predict, and if the product can not be delivered in the promised time, the situation is reported to the Buyer. The buyer may request the cancellation of the order, the replacement of the item with a similar product, or the deferral of the delivery until after the interruption. If the buyer cancels the order; If the payment has been made in cash, this fee shall be paid to him within 14 days of cancellation. If the buyer made a payment by credit card and canceled, the product is returned to the product bank within 14 days from the cancellation, but the bank can transfer the account of the buyer within 2-3 weeks.
BUYERS RESPONSIBILITY TO CONTROL THE PURCHASED PRODUCT:
10.The Buyer shall inspect the contractual goods / service before delivery; broken, broken tear, etc. damaged and defective goods / services from the cargo company. The delivered goods / service shall be deemed to be undamaged and sound. PURCHASER, After delivery, the goods / service must be carefully protected. If the right of withdrawal is used, the goods / services should not be used. The invoice must be returned with the product.
11.RECEIVER; within 14 (fourteen) days from the date of receipt of the goods for which it has purchased or the person / organization that it has shown, the seller may use the right to withdraw from the contract without any legal or criminal liability,
12.THE ADDRESS OF THE SELLER FOR INFORMING OF RETRACT:
ADDRESS: ………..Skopje, Macedonia
GIVEN TIME TO RETRACT:
13.If the buyer has purchased a service, the period starts from the date the contract is signed of 14 days. Before the end of the right of withdrawal, the right of withdrawal can not be used in the service contracts whose service is started with the approval of the consumer.
14.The expenses arising from the use of the right to withdrawal belong to the SELLER.
15.In order to use the right of withdrawal, notification should be made within 14 (fourteen) days by written notice by registered mail, fax or e-mail addressed to the SELLER, and the product should not be used within the scope of the provisions of product use.
USE THE RIGHT OF WITHDRAWAL:
16.3. (If the item to be refunded is an enterprise, if it is refunded, it must be sent together with a refund card issued by the institution.) Order refunds issued on behalf of the institution will not be completed if the refund is not canceled.
17.The return form must be delivered complete and undamaged together with the box, package, if any standard accessories of the items exist should also be returned.
RETURN OF GOOD CONDITIONS:
18.The SELLER is obliged to return the documents which put the total price and the SELLER in debt within 10 days from the receipt of the notice of withdrawal to the BUYER and to receive the goods within 20 days period.
19.If there is a reduction in the value of the goods due to the fault of the RECIPIENT, or if the return becomes impossible, the PURCHASER is obliged to compensate for the damages of the SELLER in the nature of the defect. However, the PURCHASER shall not be liable for any alteration or deterioration that occurs due to the proper use of the goods or the product within the right of withdrawal.
20.If the right of withdrawal is used, the discount amount used within the scope of the campaign will be canceled if it is below the campaign limit amount set by the SELLER.
WHERE TO SEND THE RETURN GOOD ?
Return Address: ” ………Skopje, Macedonia “.
HOW CAN I DO THE CANCELLING PROCESS ?
If your order is not in “Procurement Stage” or “Cargoed” status, you can send your cancellation request by clicking on the “live help and e-mail support” button or by sending an e-mail to support@……….com. You can check the status of your order on the My orders tab on the main page. We ask you to indicate your reason for cancellation in order to serve us better.
WHEN DO I RECEIVE THE REFUND OF THE GOOD THAT ARE CANCELLED OR RETURNED ?
Your card will be refunded after the product is checked for compliance with the return conditions. Depending on your bank, it may take a few days to see your refund on your card. Your refund will be done in the way you have done your payment. In installments, repayments are made in installments by banks.
I LOST MY INVOICE ?
You can request the invoice by sending an e-mail to the address support@………com or by connecting to live help.
PRODUCTS THAT CAN NOT BE REFUNDED:
21.Swimwear and underwear, swimwear tops and bikini bottoms, makeup materials, disposable items, goods which are dangerous for immediate deterioration or which are likely to pass the expiration date and which are prepared in accordance with the request of the PURCHASER, products which are not suitable for health and hygiene when they are packed by the BUYER and which are returned by the BUYER, products which are mixed with other products after delivery and whose nature can not be separated, goods related to periodicals such as newspapers and magazines other than those provided under the Subscription Agreement, digital contents, software programs, data recording and data storage devices, computer consumables, packaging of goods or services, such as audio or video recordings, books, digital content, software programs, it is not possible to comply with the Regulation if it is opened by the PURCHASER. It is also not possible to use the right of withdrawal for services rendered with the consent of the consumer before the end of the right of revocation has come to an end.
22.Unopened, untested, unopened packaging for return of cosmetic and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and tapes as well as stationery consumables (toner, cartridge, tape etc.) and they must be unused.
ORGANIZATIONAL AND LEGAL CONDITIONS
23.The PURCHASER agrees, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the card holder bank and the bank if the payment is defaulted in case of using credit card. In this case, the bank may apply for legal remedies; the buyer may charge the cost of the expenses and the proxy fee from the BUYER and if the BUYER defaults due to the borrowing of the BUYER, the BUYER agrees that the BOILER will pay the damages and losses suffered by the BUYER due to his delayed performance.
PAYMENT AND DELIVERY
24.By bank transfer or EFT (Electronic Funds Transfer), you can make IBAN: …………!!!!!!!!!!!!! bank.
25.With credit cards on our site, you can make use of online credit cards, online single payment or online installments. Online payments will be processed at the end of your order to keep your credit card.